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We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team at (940) 627-3949 as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

Subscribe & Save Savings: If you cancel your subscription before completing 2 orders, you will be charged a cancellation fee equal to the savings/discount applied to your first order. No penalty will occur if you have received your second order.

Orders must be received by 3:00 pm central time Mon. - Fri. and by 12:00 pm central on Saturday for same day shipping. Items shipped via LTL freight generally ship within 3-5 business days. 

If your total of qualifying products is $150 or more, then those items will ship for free via the most economical service.  Items are eligible for free shipping unless "Not eligible for free shipping" is specified on the product page. International orders, Alaska, Hawaii and Puerto Rico are not eligible for free shipping.  If the item does not ship for free, then shipping costs are based on the weight and box dimensions required for packaging.  

Please contact our customer service department immediately regarding lost or damaged orders. Allow us up to three business days to work with our delivery partners to try to locate your package and/or determine the cause of the damage. 

Yes, we ship to many countries outside of the United States. However, please note that free shipping offers do not apply to international orders.

Certain product exclusions may apply to international shipping.

NRS will match any competitor’s current regular price for identical, in-stock merchandise. 

Products matched must be:

• the exact same brand, quantity, color, size, and condition.
• To have a price match evaluated, a web customer can email a picture or a link to customer service. An in-store customer must bring in the competitor’s printed advertisement, email, or web page to the store.
• The pricing displayed must have valid dates for the offer or be immediately verifiable online.
  
  We will not price match any of the following competitor pricing:
  
• Special orders
• Items not currently in stock for both NRS and the competitor
• Pre-order, rain check, or pre-release offers
• Sale, clearance, special, coupon, or limited-time promotional pricing
• Free gift with purchase offers
• Store-wide or department/category-wide discounts
• Shipping-related discounts
• Trade-in values
• Marketplace pricing that varies more than 20% from NRS pricing

At NRS, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure a hassle-free experience.

Order Changes & Cancellations

Once an order is placed, we are unable to make changes. If you need to cancel or modify an order, please contact us as soon as possible at 940-627-3949. If your order has already shipped, you will need to complete the return process as outlined below.

Easy Returns – Online & In-Store

We accept returns for refunds within 45 days of purchase, with some exceptions. To be eligible for a return:

• The item must be new, unused, and show no signs of wear.
• It must be returned in the original packaging with all parts, accessories, and documentation.
• A Return Authorization Form is required for all returns. You can obtain this form, as well as a discounted return shipping label, on our Returns Form page.
• Exchanges: Items purchased online cannot be exchanged online. However, you may exchange them in-store.

Certain items, such as special orders, drop-shipped items, and custom merchandise, may not be returnable or may be subject to a restocking fee.

Non-Returnable Items:

• Books & DVDs
• Used ropes
• Vaccines
• Items with broken seals
• Expired products

Easy Returns – Online & In-Store

We accept returns for refunds within 45 days of purchase, with some exceptions. To be eligible for a return:

• The item must be new, unused, and show no signs of wear.
• It must be returned in the original packaging with all parts, accessories, and documentation.
• A Return Authorization Form is required for all returns. You can obtain this form, as well as a discounted return shipping label, on our Returns Form page.
• Exchanges: Items purchased online cannot be exchanged online. However, you may exchange them in-store.

Certain items, such as special orders, drop-shipped items, and custom merchandise, may not be returnable or may be subject to a restocking fee.

New Saddles

To ensure the best fit for both you and your horse:

• Inspect the saddle upon arrival.
• Use a clean saddle pad for fitting.
• If you are not satisfied, return the unused saddle for a refund.
• A restocking fee may apply if the saddle shows signs of wear, dirt, or use.

Used Saddles

• 100% satisfaction guaranteed.
• Return within 45 days for a full refund.
• Return within 90 days for an e-gift card credit.
• The saddle must be returned in the same condition as purchased.

• If you return an item because you changed your mind, we offer a discounted return label, which you can purchase during the returns process.

• If the return is due to an NRS error (e.g., wrong item, damaged product), return shipping may be refunded.

• For order issues, call 940-627-3949 as soon as possible.

Refunds

• Refund requests must be submitted through the Returns Form.
• Once received, returns are processed within 3-5 business days.
• Refunds are issued based on the original purchase date and item condition.
• Please allow 3-8 business days for your bank to process the refund to the payment method that was used for the purchase.

Restocking Fees

Restocking fees may apply to certain returns, particularly for special orders, drop-shipped items, and custom merchandise. These fees help cover costs associated with return shipping, repackaging, and restoring items to new condition.

• Restocking Fee: 15% of the purchase price.

• Report the issue immediately upon delivery by contacting us at 940-627-3949.

• Retain all packing materials for inspection.

• Prices and product specifications are subject to change without notice.

• We reserve the right to correct any typographical, photographic, or descriptive errors.

• Not all products are available in all locations due to legal restrictions.

• We may limit product quantities for dealers.

• Actual shipping charges may apply.

If you receive multiple copies of our catalog, please share with a friend or return the extra copy’s mailing label to help us update future mailings.

For any further questions, please contact us at 940-627-3949.

• Only one coupon code can be used on a purchase.

• Limit one coupon use per customer. 

• Coupons may not be used on Gift Cards.

• Free shipping offers do not apply to international orders.

• Some already discounted items and oversized items may be excluded from coupon codes.

• Percent off coupon codes may not be used on ropes, bagged feed, hay, farm & ranch equipment, or saddles.

• All roping dummies excluded.

• Subscribe & Save Savings: If you cancel your subscription before completing 2 orders, you will be charged a cancellation fee equal to the savings/discount applied to your first order. No penalty will occur if you have received your second order.

Automatic Discount:

Certain automatic discounts will apply when your order has met all product or subtotal eligibility requirements. Excluding any items mentioned in the above exclusions question.

Manual Codes:

Codes can be typed or pasted into the "discount code or gift card section" at checkout.

Redeeming a gift card is a straightforward process. During the checkout process, there will be an option to enter your gift card code in the "discounts or gift cards" section.

Simply input the unique code found on your gift card or in your eGift card email, and the corresponding value will be applied to your total purchase.

Our gift cards typically do not have an expiration date. We want recipients to have the flexibility to use their gift cards at their convenience.