To start with there was a problem with the initial order, one of the boots was marred. After a call to customer service and a few pictures they sent a label and returned the boots hassle free. I was grateful for their willingness to address the issue in a timely manner. Received the next pair within the week. I loved the style and the fit. I’ve never owned this brand in all of my many boots but I can see buying others in the future. Very pleased with the product and NRS customer service. I highly recommend both!!