These are a good boot, and a good fit, however the heels weren't finished correctly, one heel is visibly different from the other instep is wider at the top than the other, both are generally just blocky in appearance, and do not resemble the picture displayed. I've worn custom boots most of my adult life with a spur ridge but I've never seen anything like this. I think its a quality control issue, not a fault of NRS. I have e-mailed Rios, but as of today I haven't heard from them. My next step is to call them. To be clear this is not an NRS problem, no way they could have known about this, and I will continue to buy from them. Rios has a reputation of quality work, all I expect is for them to step up and make it right
S.Jay Ratliff